Privacy Policy of Travelopedia Ltd.

Travelopedia Ltd. regards the trust of the website user/visitor in the highest faith and implement standard measures to safeguard the privacy of the Personal Identifiable Information, while also keeping the monetary transactions secured. The details that are furnished by website user/visitor or our customer at the time of flight booking or making travel arrangements with us shall be maintained, or secured, or shared or divulged by us on various levels. Therefore, it is suggestible to website user/visitor to go through the Privacy Policy and gain an insight on the protocols that they need to adhere to and for familiarising themselves with regard to gathering and disseminating the practices as well as security measures undertaken by Travelopedia Ltd.

Assurances on the Customer's Obligatory Privacy Rights

Travelopedia Ltd. assures on our part the safety of sensitive information of our customers that they share with us as they book the flight tickets or choose our website for making other travel arrangements. The Personal Identifiable Information of our customers will only be shared to Third Parties only after the customer has shown explicit interest in its Services/Products. The Privacy Policy of Travelopedia Ltd. is our sole right, and there is absolutely no direct or indirect relation to Third Party Service/Product provider under any circumstance.

IT IS ADVISED TO THE USER/VISITOR AND/OR OUR CUSTOMER THAT IF THEY HAVE ANY SPECIFIC REQUIREMENTS WITH REGARD TO PRIVACY AS HIGHLIGHTED ON THIRD PARTY PRIVACY POLICY SECTION, THEN THEY SHOULD REFER TO THIRD PARTY PRIVACY POLICY TERMS.

We acknowledge and pledge to the fact that no Personal Identifiable Information of the customer shall be disclosed to anyone unless we have explicitly written records from the customer. May we ALSO remind here that PRIVACY POLICY OF OUR EXISTING AND PROSPECTIVE CUSTOMERS SHALL ONLY BE WIELDED BY AUTHORISED CUSTOMER SUPPORT EXECUTIVES AND SALES AGENTS AT Travelopedia Ltd. FURTHERMORE, WE COMMIT THAT WE SHALL TAKE CARE OF CUSTOMER INFORMATION ON ALL LEVELS.

Travelopedia Ltd. shall only share or pass the Personal Information to Third Parties after our customer has shown his/her consent to us. Customers should understand and religiously follow the fact that should they browse any page of Travelopedia Ltd., they open themselves to OUR POLICY OF USING/NOT USING THE INFORMATION.

NB.: Our management changes/alters the Privacy Policy on an impromptu note, and post updations, we publish it on our website. We encourage you to keep visiting the Privacy Policy page on periodic basis to remain updated with the changes

DO NOT PROVIDE US WITH YOUR PERSONAL INFORMATION IF YOU DO NOT AGREE TO THE NORMS OF PRIVACY POLICY

We recommend that in the event where you do not want to adhere to our Privacy Policy, please avoid providing us with your Personal Information. If you will not share your personal information with us, you may not use our services and your travel plan may get severely affected. With the advent of New Travel Technology, which is entirely based on the AI and Artificial Reality Protocols, we ensure security compliance. The customers will therefore have an interactive browsing experience once they visit website for booking flight tickets, or checking and comparing the airfares, or otherwise planning to book flights.

Information Collated and Gathered by Travelopedia Ltd.

Travelopedia Ltd. may collect personal and sensitive information from its customers as these types of information are mandatory while booking the flight ticket, or when we offer specialised set of services like Disability, Health/Dietary Problems etc.)

Sensitive Information will include Political Belief, Religious Associations, Health Preferences, and Racial Associations.

Personal Information will include Given Name/Family Name, Gender Preference, DoB, Passport No. Email, Home Address, Biometric Information etc. The Personal Information is required and considered for making travel arrangements reasonably fast, and moreover offer wide range of Travel Products/Services and special kind of assistance. We may also require the Personal Information to:

  • Offer You Travel Insurance
  • Get Your Dietary Requirements
  • Inform You about Our Loyalty Program/Frequent Flyer Details
  • May we also remind to you that extra personal information shall be required from you should in case you choose to go for any specific Product/Service from us.

How Personal Information is collected from Customers

Travelopedia Ltd. shall gather Personal or other important information from the customers, third parties, suppliers, and may be even from business partners as and when the need arises. We shall collect the personal information in either of these ways:

  1. Save the personal details when they visit travelopedialtd.co.uk for flight arrangements or gaining assistance or using our product line;
  2. The customers visit our business website, or social media accounts like Facebook, Twitter, LinkedIn etc.;
  3. The customers provide us with information records when they contact us over the mobile phone;
  4. Connecting directly to our sales person or customer support agent;
  5. Establishing contact with the help of subscription or the entry forms;
  6. Booking Form/Request Form is filled by customers apart from third parties, suppliers, business partners etc.

Intended Use of Personal Information

The essential purpose behind collecting personal information is to provide you travel related services. The request for processing the personal information shall only be carried forward only if:

  1. You have provided us the consent to use the information, which you may also withdraw at any point of time;
  2. You have the intention of using various travel services like flight bookings, hotel bookings, or opting for the car rentals and highly specialised holiday packages on travelopedialtd.co.uk;
  3. You have the strong intention to comply with our legal protocols;
  4. The need is to measure and understand the extent to which customer is satisfied with services offered at travelopedialtd.co.uk;
  5. We are interested in providing you with promotional and advertising material, which is of high interest and you want to proceed with comprehensive market research;
  6. We request you to facilitate in Loyalty Programs;
  7. You adhere to the Administrative Functions that go with their agreement to the Billing or Purchase Order;
  8. We use IP Address of the visitors on the website for diagnosing the problems active on server;
  9. We use in processing your interests in our travel services that you intend to buy from travelopedialtd.co.uk;
  10. We use it on Third Part websites, where they demand your Personal Information to offer you their travel services.

Personal Information is Safe with travelopedialtd.co.uk

The personal information that you forward to us is of ultimate importance, and therefore, we take special interest in safeguarding the information on all costs and under all situations. We make sure that your information is not used by unscrupulous elements. We also make sure that no access, or modifications or disclosures are made in any scenario to use the information of the customers. Furthermore, we have deliberately put in place the Technical, Organisational and other protections for protecting personal information of our customers.

Quick Run Through on the Use and Availability of Personal Information of the Customers

  • The hard copy of information shall be under the supervision or secured within a locked or controlled zone;
  • Electronic form of information shall also be protected in a locked or controlled zone with limited amount of access granted to authorised staff of www.travelopedialtd.co.uk
  • Nature of Transmission of Personal Information by travelopedialtd.co.uk
  • Paper Information shall be transmitted through wrapping and addressed envelops or boxes through companies of international repute;
  • All means of electronic information shall be transmitted through direct lines or the information is completely encrypted;
  • A separate Privacy Policy agreement shall be signed by the external consultants and/or travel agencies;
  • All information that is stored on our secured servers shall be secured on all costs, and for this reason we have incorporated state of the art Technical and Administrative measures;
  • Highly specialised techniques like Firewalls, Anti-Malwares, Anti-Virus and Encryption tools are used FOR PROTECTING THE INFORMATION;
  • All irrelevant data and information pieces are sloughed up in a secured way;
  • The Third Parties requesting Data/Information from travelopedialtd.co.uk then our contractors who are processing the personal data shall provide an effective physical protection;
  • travelopedialtd.co.uk shall regularly monitor the security procedures and policies and update them in accordance with the existing travel technologies and protocols.

Cookies and/or Real-Time Tracking

travelopedialtd.co.uk is using appropriate and smart combination of Cookies and new age Tracking Technologies to ensure seamlessly engaging experience when you browse our website. To understand HOW WE ARE USING THE COOKIES, click on:

How Your Personal Information Shall be USED or MANAGED BY travelopedialtd.co.uk

  1. REQUEST CAN BE INITIATED BY THE CUSTOMER TO GAIN ACCESS TO YOUR PERSONAL INFORMATION AND IT WILL BE EXECUTED IMMEDIATELY WITHOUT ANY RESTRICTION;
  2. THERE MAY BE CERTAIN SITUATIONS WHERE THE ACCESS TO THE PERSONAL INFORMATION SHALL BE EITHER DENIED OR RESTRICTED FOR WHICH REASON WE ARE GOING TO PROVIDE YOU WITH SUBSTANTIAL REASONS;
  3. IF THE CUSTOMERS HAVE ACTIVE ACCOUNT ON travelopedialtd.co.uk, THEN WE ARE GOING TO TAKE PARTIAL CONTROL OF YOUR ACCOUNT INCLUDING THE SUBSCRIPTION PREFERENCES AS GIVEN INSIDE THE PROFILE SETTINGS;
  4. CUSTOMERS HAVE THE RIGHT FOR ASKING LIMITED OR RESTRICTED USE OF YOUR PERSONAL INFORMATION FOR THE PURPOSE OF MARKETING;ECUSTOMERS CAN ALSO OPT OUT FROM RECEIVING IRRELEVANT EMAILS BY SIMPLY CLICKING ON THE UNSUBSCRIBE LINK PROVIDED IN THE EMAIL BODY.

How to Resolve the Issues related to Privacy Policy

Customers/Third Parties or Business Partners who may have concerns on our Privacy Policy have the right to contact us in writing or over the phone. We are always here to offer you logical solution within stipulated timeframe. We may also work hard to raise and resolve your queries against all odds.