Terms & Conditions

TERMS AND CONDITIONS BOOKING (FLIGHTS ONLY AND ALL-INCLUSIVE HOLIDAY PACKAGES)

Introduction

Travelopedia Ltd is a company registered in England & Wales with number 08168135, registered office is 2nd Floor, 7 Mackenzie Street, Slough – SL1 1XQ. The Booking Conditions *(Flights Only and All-Inclusive Holiday Packages) and Website Terms & Conditions set out the rights and obligations of both parties and should be read and noted carefully. The term “YOU” means Client or Clients as well as Customer, Customers and Traveller or Travellers.

Travelopedia Ltd is committed to a policy of fair-trading and make every effort to ensure that your holiday with us will be an enjoyable and memorable one.

The Scope of Contract

The Client(s) Named on the Flights Only Booking and Booking of All-Inclusive Holiday Packages shall agree to the Terms & Conditions of the booking on behalf of all the people listed and has both read and agreed to the Terms & Conditions of the booking on their behalf and consents to Travelopedia Ltd. using their personal data under the terms of our Privacy Policy and is authorized to disclose personal information such as passport details, health and dietary requirements and any disability if applicable to the booking. The Client(s) must be over 18 years of age and reside in the UK and ensure that all the people listed in the booking are of the appropriate age to fulfil the booking if any age restriction applies to it. The Client(s) is/are responsible for full payment of the booking of Flights Only on behalf of all the persons listed in the booking. Travelopedia Ltd. will also act as agent of Hotel/Bed bank suppliers when you purchase a hotel booking. Your contract for the hotel will be with the relevant hotel supplier. Each supplier will have Terms & Conditions relating to that product viz-a-viz *(Flights Only and All-Inclusive Holiday Packages).

Travelopedia Ltd. has no contractual liability in respect of this product. If booking by telephone, no contract exists until Travelopedia Ltd. has accepted your booking and received full payment of cleared funds and issued a confirmation invoice to you. For online bookings *(Flights Only and All-Inclusive Holiday Packages), Travelopedia Ltd will send the Client(s) an acknowledgement email confirming receipt of your order. The online booking *(Flights Only and All-Inclusive Holiday Packages) contract will come into existence subject to confirmation that the booking has also been accepted by our suppliers subject to their own availability.

Multi - Contract Packages

If the booking*(Flights Only and All-Inclusive Holiday Packages) is a Multi Contract Package, Travelopedia Ltd. will act as your ‘Package Organizer’ and you will be in receipt of all the rights and benefits of the ‘Package Travel and Linked Travel Arrangements Regulations 2018’ (PTR’s) Multi Contract Packages are defined as a Package including a combination of two or more different kinds of the following travel services as an integral part of the booking *(Flights Only and All-Inclusive Holiday Packages):

  1. Transport
  2. Accommodation
  3. Rental of vehicles and/or motorcycles
  4. Any other travel service not part of 1-3 above.

The travel services listed above must be purchased by you either from our website or in person before payment is made or are sold as part of an inclusive price and Advertised by reference to the ‘package’ or wording to that effect. This is defined as a Multi Contract Package as you are contracted to the each of the Suppliers/ Principals responsible for your booking; however Holiday Globe accept responsibility for your booking as your overall ‘Package Organiser’. Please note that if your booking does not incorporate any of the travel services listed in (1-3) above but a service covered by (4), this does not constitute a Multi Contract Package if:

(a) The service does not account for more than 25% of the value of the total booking and does not represent an essential part of the booking;
(b) Is purchased after the transport, accommodation and/or vehicle/motorcycle hire has commenced.

Any such booking *(Flights Only and All-Inclusive Holiday Packages) will be defined as ‘Single Components’ and will not be subject to the rights under the PTR regulations. For Multi Contract Packages, Travelopedia Ltd. acts as agent for the Suppliers/Principals of your Booking, and we will comply with our legal obligations under the PTR’s as the ‘Package Organiser’. This does not prejudice or affect our agency status with the Suppliers/Principals. In the event of you having booked airport parking, airport lounges, travel insurance or any other ancillary services, these services are not considered to be ‘travel services’ as defined under PTR’s, remain outside the remit of PTR’s, even if they are booked as part of a Multi Contract Package. Ancillary Services will be treated as single component bookings.

Cancellations & Refunds

Amendment by You

CANCELLATIONS & REFUNDS AMENDMENTS TO THE BOOKING BY THE CLIENT(s)

The Clients (s) must call or email Travelopedia Ltd. to amend or cancel your booking. All amendments are subject to availability, limitations and restrictions of the relevant Hotel and Flight. If you wish to amend or cancel any part of your booking, an administration fee will be applicable. If you wish to change or cancel any part of your booking, an administration fee will apply. If there is a No-show from your end, no claim can be done as per supplier terms.

CANCELLATIONS & REFUNDS AMENDMENTS TO THE BOOKING BY “US” or the “SUPPLIER”

AMENDMENTS TO THE BOOKING BY Travelopedia Ltd. OR THE SUPPLIER

Travelopedia Ltd. reserves the right to cancel the booking in the event that there are reasonable grounds to believe the booking is fraudulent. In such cases, we will attempt to contact you by using the telephone number and/or email address you provided at the time of booking. In the event that we are unable to contact you or your bank/credit card provider, Travelopedia Ltd. may cancel your booking without any liability. Travelopedia Ltd. may also make necessary changes to your booking if the supplier/hotel/international carrier asks to do so or in circumstances where it becomes unavoidable. However most changes would be of a minor nature and communicated to you in good time before your journey commences. In the case of any significant changes that are beyond our control, Travelopedia Ltd. will provide you with the best available alternative and will not be liable to offer any compensation as a result. Travelopedia Ltd. may make changes to your booking if the supplier/hotel/international carrier asks us to do so or in circumstances where it becomes a need. However, most of the changes will be minor and we will advise you before your journey commences. For any significant changes, which are beyond our control, we will provide you with alternative and we will not be liable to offer any compensation.

Data Protection Policy

Travelopedia Ltd. is fully committed to ensuring your personal data is fully protected. The information you provide to us will only be shared with service providers and any other organization essential to the provision of your booking with us. Information may also if necessary be passed on to security and credit checking organizations for the prevention and protection of fraud. We will not pass any information on to any person not responsible for part of your travel arrangements. We operate and are registered in accordance with current applicable data protection legislation. Additionally where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as in the UK and the EEA countries.

Payments

Cheque payments should be made payable to “TRAVELOPEDIALTD” A/C. If there is more than one guest, The Client(s) in whose name the booking is made acts on behalf of all other persons and it becomes his/her responsibility for all payments. Deposits are non-refundable. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the relevant cancellation fees set out in their Terms and Conditions. If a balance extension is required and granted, a standard £20 per person charge will be applied to your booking. We accept all major credit and debit cards. However, we reserve the right to not accept credit card payments for the balance payments.

Passports/Visas/Health Requirements

It is the customer’s responsibility to ensure that you meet all the passport, visa and health requirements of the countries you intend to visit and those that you transit through as well. All countries require that your passport should be valid for a period of a minimum of 6 months from the date of arrival in the country. You should check on all the VISA/health requirements from the embassies or consulates of the countries you are visiting or consult Foreign Office guidance. Travelopedia Ltd. will not be held responsible if you are denied boarding or are deported due to your failure to present the appropriate documentation when requested.

General Information

Travelopedia Ltd. strongly recommends that you and all members of your party be covered by appropriate travel insurance covering you for cancellation, loss of luggage and general health issues. By disclosing your personal information to us on our website or by telephone you are consenting to the collection, storage and processing of your personal information by Travelopedia Ltd. In some countries you are subject to local taxes known as ‘stay-tax, tourist-tax or eco tax’, which must be paid directly to the establishment and/or airport for local services within the country in question. You are responsible for paying such additional taxes. Unless otherwise stated, breakfast, lunch and dinner are not included in your booking *(Flights Only and All-Inclusive Holiday Packages).

Booking with Respect to Hotel

A hotel in one country may not be similar in terms of services and quality to a hotel in another, despite belonging to the same category and rating. Star ratings stated will be those applied by the supplier through whom the accommodation is booked and these may differ from official ratings and Travelopedia Ltd. cannot be held responsible for any misconceptions relating to star ratings. All services offered are subject to availability.

Integrated Booking Arrangements

When booking online *(Flights Only and All-Inclusive Holiday Packages), your contract with a supplier will commence when we confirm that the booking has been accepted by them as all bookings made online are subject to availability. If any part of the travel arrangements made for you are not used, there will be no refund made. You accept responsibility for any damage or loss caused by you or any member of your party. Payment for any such damage or loss must be made at the time direct to the accommodation owner or manager.

Atol Protection

When you buy an ATOL protected flight or flight inclusive holiday or the All-Inclusive Holiday Package from Travelopedia Ltd. you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”

“Travelopedia Ltd., and/or its suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where Applicable).”

“If Travelopedia Ltd., or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate

City Taxes (Package Holidays, Hotel Bookings)

Please note that City Taxes are likely to be payable in most tourist cities. These are not included in prices offered. If you have booked online or have a question regarding City Taxes please contact us on our customer service on 0203 474 5588 between 09:00 until 17:00. Mon-Fri.

Holiday Advice

Going on holiday is exciting and it is a chance for you and your family to explore a new Country, food and cultures. We would like to remind you that health & safety standards Overseas can vary from those we enjoy in the U.K. We want you to have an enjoyable Holiday but please remember that when you are in a foreign country you should exercise more care than you do at home.

Fire Safety

Familiarize yourself with the escape routes and locate the nearest fire exit to your room Study the fire instructions in your room Identify how to raise the alarm if a fire occurs Do not smoke in bed If a fire occurs, leave immediately; do not stop to collect your Belongings turn off electrical appliances when not in use.

Glass & Balcony Safety

Glass doors and windows may not be toughened glass Never lean over, sit or climb on the balcony Children Should never be left on the balcony unsupervised Keep all balcony furniture away from the railings so that children are not encouraged to climb up.

Pool & Beach Safety (All-Inclusive Holiday Packages plus Hotel Bookings)

Most pools overseas do not employ lifeguards Do not swim immediately after a meal or if suffering from an upset stomach or under The influence of alcohol Familiarize yourself with the shallow and deep ends as dept. markings may not Be clear Pool surrounds can be slippery, don’t run around them Observe No Diving signs and any other pool Rules supervise your children at all times Familiarize yourself with any flag system and be aware of the strong currents or Tides never swim in areas zoned off for water sports

Food and Drink (All-Inclusive Holiday Packages plus Hotel Booking)

Make sure your food has been thoroughly cooked Hot food should be hot, cold food should be cold Always drink bottled water, ensure the seal is intact Where appropriate, avoid ice in drinks

General Safety (Relevant to Hotel Booking)

Avoid walking in poorly lit areas. Avoid carrying too much money and/or valuables, use a safety deposit box Secure your room when you go out, lock windows and patio doors Familiarize yourself with the direction traffic Be careful on uneven and rough paving in resorts If some countries you need to take prevention against biting insects such as mosquitoes Use insect repellent recommended for the specific area and cover up at dusk and dawn

A) Sun Care

  • Apply appropriate sunscreen and re-apply as instructed on the Sunscreen bottle
  • Drink plenty of water to avoid dehydration
  • Take a sunhat, sunglasses and lip salve
  • Avoid the heat of the midday sun

B) Road/Transport Safety

  • Always wear a seat belt if one is provided
  • Never drink and drive
  • Only hire vehicles from a reputable company
  • Take care when hiring mopeds, motorbikes or scooters and wear helmets

C) Gas Safety

  • Should you have any gas appliances in your accommodation make sure that it has been turned off when not in use;
  • If gas is supplied direct from a bottle and as an extra precaution you should turn off the supply at the bottleneck when it is not in use;
  • If you have any concerns relating to any of the appliances speak to the reception/hotel staff.

Online Check-in (Relevant to Flights Only)

You need to do your own online check-in for the boarding pass.

Insurance

Make sure that you have an appropriate insurance cover before you set out on the journey.

Skiing (All-Inclusive Holiday Packages)

Familiarize yourself with the International Ski Federation's Piste Rules Don’t ski off piste unless it is permitted, you are a competent skier and are insured to do so Get fit before you go Carry a first aid kit Wear warm clothing Use a high factor sunscreen Don’t ski or snowboard when tired Wear all-round eye protection such as goggles Be aware of the risks of altitude sickness especially above 3,000 meters Check ski bindings for security Treat avalanche warnings seriously

Useful Links

  • For details on any travel restrictions, entry and stay requirements, visa and travel advice visit: The Foreign Office on: www.fco.gov.uk/travel
  • For medical advice and health advice visit: www.masta.org and www.doh.gov.uk

Advisory from Travelopedia Ltd.

Travelopedia Ltd. strongly recommends that the customer buys Travel Insurance for all types of Holidays as in certain situations, there may be Unusual Delays/Cancellations over which we do not have any control. If the customer has Travel Insurance with him/her then he/she will have advantage over such liabilities.

Booking Flights Online

The Travellers/Customers who book online should provide Travelopedia Ltd. updated information, which also includes personal identifiable information. Upon receiving request for booking from Traveller/Customer and our acceptance of that booking, there will be a Confirmation Email besides the Standard Invoice sent to your Email inbox.

Travelopedia Ltd. does not guarantee or warrants the customer any Holiday Package, or Flight Ticket, or other parts of travel arrangements. We have no responsibility whatsoever for situations like Virus Infection, Spread of a Disease, or any environmental hazards that can cause cancellation of flight tickets and may seriously affect your travel plan.

Accurateness of the Website

The travel products and the prices listed on the website are updated and correct to our knowledge but owing to increased frequency of Flights Only/Holiday Packages/Hotel Bookings and the whole list of travel services offered by us, there is probability of occurrence of errors. However, such errors are not intentional in nature, and we do not take any liability of such errors.

In situations beyond our control, the prices of flights may increase substantially or there may be certain airfares that are withdrawn by the airlines without any information. We do not take any responsibility of any such development. We owe no compensation to the prospective customers, or the customers for any increase in flight prices or withdrawal tickets by the airlines. It is remindful that the air fares are not guaranteed to the customers if the flight tickets are not confirmed or purchased by the customers.

NOTE: Flight Only Bookings

The prices of Flight Only tickets are available only subjected to the availability from the suppliers and these can be withdrawn or even altered. All offers made on the flight tickets may even be eliminated or turned Null and Void at any time.

If the prices of Flight Only as published on air ticket are accurate but other pieces of information require changes, then Flightoffice.co.uk provides you with the choice to either continue with the booking or if you ask for it, we may channelise the refunds on the money involved in the booking.

You can opt for the cancellation of flights and refunds on your flight tickets shall take time, before the money is pooled into your respective Debit Card/Credit card account.

Flights Only/Holiday Packages/Hotel Bookings over Mobile/Telephone

Customers/Travellers initiating the booking of flight tickets should forward all legitimate and required information to us. The accuracy of such information is the sole responsibility of the provider. In the same context, the provider of information (Primary Provider) should authenticate the information on Mobile/Phone that the Credit Card/Debit card that is being used, is owned by the provider. Likewise, if the Credit Card/Debit Card used has the ownership of 3rd Party, then the primary information provider has explicit authority and there are sufficient funds in the Credit Card/Debit Card to have the cost of travel arrangements covered completely.

On the acceptance of the Flights Only/Holiday Packages/Hotel Bookings, Travelopedia Ltd. has the right to initiate the payments from Credit Card/Debit Card on the behalf of the customer and a Confirmation Invoice shall be sent to the customer of whose Credit Card/Debit Card is charged.

Upon receiving the conformation in your Email, we suggest that you look through your personal details and ensure that the details are accurate in your knowledge. If you find that the information is not correct or alterations are required, then you should highlight such faux pas to us immediately. It is deliberately notified that we cannot make alterations later after the booking is made and flight ticket is issued.

Travel Documents

The customers are advised that they have updated and valid travel documents available with them before initiating the booking. These travel documents include Passport, Visa, Transit Visa and Immunisation. The processing of information as provided in these travel documents shall take time, we advise you that all information provided in these documents along with the validity should be checked.

Updates on the Travel Advisory for the desired destination can be re-confirmed from "The Foreign and Commonwealth" Website - https://www.gov.uk/foreign-travel-advice

The website offers guidance and advisory on Health, Immunisation, Passport Validity and the Visa Requirements of various destinations for British Nationals.

NOTE:

The Traveller/Customer:

  • Should consult the Embassy/Country or the Consulate to make sure of the essential requirements of the Visa;
  • Should also ensure that they need or don't need a transit visa for the airport;

NOTE:

The Traveller/Customer:

Visa Regulations can change on short notice and therefore Travelopedia Ltd. will not have the rightful authority to confirm the changes in rules and regulations;

Travelopedia Ltd. shall not take any responsibility of what all considerations are required for VISA.

Baggage Policy (Relevant to Flight Only)

In general, the ticket price is inclusive of "The Airline Basic Baggage Allowance" but there are also the airlines that would comprise "No Frills" airlines where additional fee is charged on the baggage. This fee has to be paid before the flight departure to the airline or Travelopedia Ltd. You may gather the information on baggage policy of respective airlines from our sales agent.

Alteration in the Flights Only/Holiday Packages/Hotel Bookings

Flight bookings once made can only be changeable under only certain circumstances. If you are interested in making the changes in the travel arrangements then such changes shall be initiated from the end of the supplier only against the charges as levied by the respective supplier.

NOTE:

Names change is not permissible once the flight ticket is issued or hotel accommodation is booked.

Cancellations Executed on Behalf of the Traveller/Customer

The person who is making the flight booking or any other type of travel arrangement through Flightoffice.co.uk, can engender the cancellation and the information about this cancellation shall be forwarded to us in writing. The request for cancellation should be made by the person in writing and it should be made before the departure of the first leg of the flight.

It is ensured that we shall process your cancellations but your monetary deposits shall be retained by us during the entire process. Supernumerary charges on the flight ticket cancellation shall become applicable.

Majority of flight tickets issued by us have a Non-Changeable /Non Transferable and Non-refundable character. The terms of the flight ticket shall be forwarded to the traveller/customer in writing by the Sales Agent when the booking is made.

NOTE:

If the Traveller/Customer sends the request for cancellation, then the information about alterations/changes should be communicated to Travelopedia Ltd. before 72 Hours of your flight departure time in the first leg of the journey.

Changes on Behalf of Traveller/Customer

If in case changes are allowed and the changes are made by Traveller/Customer minimum 48 hours prior to departure time of the flight, there will charges levied by the supplier and these shall include Date change Penalty, Fare difference, Tax difference and Admin Fee respectively.

NOTE:

The changes in flight tickets initiated by Traveller/Customer shall be notified to Travelopedia Ltd. through Telephone/Email and an advice could be given if the existing conditions of your flight ticket allow the changes. Where the change is permissible, we shall urge you to express your interest of the change in flight booking in writing to us.

Changes in the flight ticket also become susceptible to validations and the constraints of making the changes with respective travel supplier.

In case the changes in flight booking cause substantial cost increase in the flight booking, then the increase in the cost shall be borne by the Traveller/Customer.

Cancellations/Amendments Initiated by Supplier:

Airlines has the sole right to initiate changes/alterations under exceptional cases to ensure smooth operations. Travelopedia Ltd. and neither of its partners or the parent company hold any responsibility, and nor it has any control over any of these changes/alterations, and these changes/alterations shall depend on existing restrictions on the airfare, and availability of seats while making the changes/alterations.

Payment Deposits

If you are booking a flight or opting for any travel arrangements through Travelopedia Ltd. then YOU OR THE TRAVELLER OR ANY OF OUR CUSTOMER should make the deposits of monetary value equal to £100, calculable to the cumulative cost of the holiday.

The amount of deposits made by YOU OR THE TRAVELLER OR ANY OF OUR CUSTOMER shall depend on the booking type and all other payments shall be paid by YOU OR THE TRAVELLER OR ANY OF OUR CUSTOMER within 8 Weeks before the flight departure. If payments are not MADE IN FULL within the designated time period, the BOOKING AND TRAVEL ARRANGEMENTS are made through Flightoffice.co.uk shall be cancelled. Furthermore, the initial deposit that is made by YOU OR THE TRAVELLER OR ANY OF OUR CUSTOMER shall also be forfeited once and for all.

Force Majeure

Travelopedia Ltd. and neither of its partner companies shall be entitled to make any compensation in the event where the Cancellation of the Bookings or Changes in Travel Arrangements are executed owing to inexplicable circumstances over which we do not have any control. Such inexplicable and uncontrolled circumstances shall include natural calamities, nuclear hazards, nature bound destructions like earthquake, floods, etc. or socioeconomic upheaval or fire, or terrorist attacks, or any misadventures.

Alterations Made in Travel Services by Travelopedia Ltd.

Travelopedia Ltd. has the obligatory right to change the narrative of travel arrangement, or flight service, or ground based operations and that YOU OR THE TRAVELLER OR ANY OF OUR CUSTOMER shall be apprised of such NARRATIVE CHANGE IN ADVANCE.

Grievance Settlement

Grievance settlement is one of the key matters that has the seriousness and concern of the management at Travelopedia Ltd. Should you encounter any trouble while on your vacay, you can raise your grievance to the respective Supplier (Visà-Vis Hotel, Car Rental Company, or the Airline) ASAP. Raising your grievance early shall help in quick resolution. If you feel that the grievance has not been resolved according to your requirements, then you can always make us aware either by calling us on: +44 203 745 4455, or sending the email on: info@travelopedialtd.co.uk

If the grievance highlighted by you stands unresolved, you can follow up inside the bracket of 28 days upon your return from the trip. Here it is necessary to QUOTE OF YOUR ORIGINAL BOOKING REFERENCE AND PROVIDING THE INFORMATION WITH RESPECT TO YOUR TRAVEL TO OUR CUSTOMER SUPPORT SERVICE AGENT.

In a scenario where YOU OR THE TRAVELLER OR ANY OF OUR CUSTOMER fail to put in place the stringent steps then we cannot resolve the issues or take conducive steps to examine the cause of issues and as the result, YOU OR THE TRAVELLER OR ANY OF OUR CUSTOMER shall not receive the compensation.

Data Protection Act of 2018, UK

The Act becomes effective on 25 May 2018 and has the potent data protection laws applicable in the UK, acting as the supplement for the General Data Protection Regulation (EU) 2016/679 (GDPR), applying the EU Law Enforcement Directive (LED), and spreading the laws related to the Data Protection to areas which are not shielded by either the GDPR or the LED.

Deliverance and Usability of eTickets (Relevant to Flights Only Booking)

A) The eTicket sent to the traveller via Email is a mandated travel document, which should be in possession by him/her at all times unless the trip is not consummated. The eTicket contains validated information about the traveller, which includes:Booking Reference, Flight Number as well as the precise timing of the flight;

B) The Airline Ticket should be processed in a sequential order, and travellers are required to fulfil all the segments of their journey as published on the Airline Ticket. In any case the traveller is not completing the segment of any journey, the remaining part of traveller's journey shall stand cancelled immediately and there will be no refunds whatsoever from the airline concerned;

C) eTickets bearing distinct booking numbers shall be treated as standalone trips and does not depend on the accompanied traveller. Flightoffice.co.uk shall not hold any responsibility or missed connections or issues arising out of processing of refunds against the individual eTickets, if any changes in the timetable, or delays or flight cancellations occur.

Flight Timings and Changeable Nature of Flights (Relevant to Flights Only Booking)

The flight timings listed on eTickets have changeable nature and these can be changed in short span of time without any notification. It is important for the traveller to remain updated with the flight timings or other changes as imminent.

Please note that the details of the flights as mentioned in eTicket are "Direct" and not essentially mean as "Non-Stop". The Departure/Arrival times as published on eTicket are of airlines and considered as the estimates. The changes in timings in flights are the result of restrictions induced by Air Traffic Control, or Changes in Weather, or Operational/Maintenance Needs.

Request for Special Considerations and Medical Complications

If the passengers make any undue requests that are special in nature, then these should be notified to Travelopedia Ltd. while the flight booking is being done. We shall make all efforts to transfer such requests made by the passenger to the relevant supplier, but we cannot take any guarantee on whether the request will be executed or not.

If the special requests are not fulfilled, it should not be taken as "break of contract" on part of Travelopedia Ltd. Individuals who have any medical history of serious diseases or physical or mental disability that would very likely to affect the flight arrangements, then such individuals should make the Travelopedia Ltd. known about such conditions and ailments in writing. If Travelopedia Ltd. is not able to make the flight bookings according to physical or mental situations of the individuals, then we have the right to decline/cancel the booking immediately.

One Way Combination - Special Airfares (Relevant to Flights Only Booking)

There may be the reasons where the travellers may ask for special airfares for specific types of flight bookings. In this type of case scenario, Travelopedia Ltd. aligns two or more One-Way airfares either of the same airlines or different airlines. Even if the stage of the journey is booked simultaneously, these are to be treated individually. It means that every stage of the journey shall be wielded as separate stage should any cancellations or alterations, or traffic disruptions may arise out of strikes or changes in the flight schedules. It is significant to point here that in such an event, the regulations and Terms of Use of individual airlines shall become applicable.

HOW WE SHALL USE/PROCESS THE INFORMATION

When YOU OR THE TRAVELLER OR ANY OF OUR CUSTOMER makes the reservation with Flightoffice.coc.uk, we shall disclose the information provided by you for:

Processing the flight booking (both in domestic and international market);
Processing the Health Insurance like the Personal Health Information of the individual or the group who is travelling and pass the information to the insurers;
Conducting market research and analysis;
Preventing any occurrence of fraud and for the purpose of establishing the contact through the means of Letter, Email, Telephone or SMS or any other means of communication technology.

NOTE:

The information about your Credit Card/Debit Card shall be passed on to other companies who may need these details for engendering your payments and successful flight booking;

The information about your Credit Card/Debit Card shall be passed on to the Bank/Financial Corporation who has issued the card;

We also interpret in good faith that your Email ID is correct, and that you assent to this means of communication for all future purposes. If any changes in the method of communication are required, then these changes should be communicated to us in writing.

To know the protocols of Data Protection Act of 2018, UK, click on the link given below:

https://www.gov.uk/data-protection#:~:text=Under%20the%20Data%20Protection%20Act,access%20personal%20data